Search found 12 matches

by pipoy
Wed Dec 21, 2016 1:09 pm
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

Hi Esmond, I am looking at my error logs and I see these 2016-12-21 13:04:58 - PHP Notice: Undefined index: directory in /home/XXX/public_html/XXX/logic/admin/cron.php on line 180 2016-12-21 13:04:58 - PHP Fatal Error: Undefined index: SERVER_PORT in /home/XXX/public_html/XXX/logic/system/startup.ph...
by pipoy
Thu Dec 08, 2016 12:42 am
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

I am using the latest LI.. it seems that everything was checked for every status. Im not sure if it was like that upon installation or we did that for testing. But checking the correct onces did the trick Also as per my post here http://forum.logicinvoice.com/viewtopic.php?f=4&t=529 Invoice is still...
by pipoy
Wed Dec 07, 2016 6:17 pm
Forum: General Support
Topic: Creating Invoice for Recurring bills
Replies: 3
Views: 1417

Re: Creating Invoice for Recurring bills

Hello Esmond,

When I think about my email issue, this one is another.
By default I already have some recurring payments. But it does not generate an invoice once it recurs.
by pipoy
Wed Dec 07, 2016 6:13 pm
Forum: General Support
Topic: Ticket helpdesk extension
Replies: 8
Views: 2661

Re: Ticket helpdesk extension

This is a great upgrade. Currently we are usig osticket integrated in our logicinvoice but I would like to see your ticketing tool in the future
by pipoy
Wed Dec 07, 2016 1:06 pm
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

Hi Esmond, That did the trick However I have found some some more issues. We have an invoice that was already paid last October. It was already in status Paid. Now after I activated the cron job, it goes back and forth to void - overdue - void - overdue. https://scontent.fmnl4-3.fna.fbcdn.net/v/t31....
by pipoy
Mon Dec 05, 2016 9:09 pm
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

Hi, 1) Yes. Once I create an invoice or recurring payment, customer can received the new invoice or recurring payment 2) I assume that out of the box, it will send out recurring invoices. So no, I did not create a cron job for this In the email template, which on of this by default is the email for ...
by pipoy
Mon Dec 05, 2016 4:31 pm
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

I can confirm that the auto emails for recurring payment is not being sent. I also have dummy customers to check if I will receive recurring invoice.
None.

How can I get support?

Thanks
by pipoy
Thu Nov 10, 2016 7:45 pm
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

No it is not confusing. Maybe it just didnt work the first time. Ill monitor. thanks!
by pipoy
Thu Nov 10, 2016 11:35 am
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

Ok so what happens on December 8 then? Will the customer receive a new invoice before that date without any modification? Or do I have to edit his recurring payment from Nov 8 to Dec 8? And will have to do this every month? On Jan, will edit Dec 8 to Jan 8. And on Feb, will edit the recurring paymen...
by pipoy
Wed Nov 09, 2016 10:31 pm
Forum: General Support
Topic: Customer Just Paid 2nd month of recurring payment but
Replies: 16
Views: 4038

Re: Customer Just Paid 2nd month of recurring payment but

This is probably a setup error. Which brings me to more questions. Under recurring payments > Due date, For example recurring payment is set to monthly, the due date was Nov 8, 2016. What happens on December 8? Does customer receive new invoice? Because probably the best setting is "Day of the Month...